July 2021
A Message from Kim Reed, Southeast Zone President, North America General Insurance

Summer is finally here – and with it, many new opportunities to help you solve your insurance needs.

This issue of The Southeast AIGConnection highlights a product area where AIG work together to provide client solutions: Excess Casualty. This is a product where AIG has been a market leader.

As part of our experience and leadership, we have unmatched data and intelligence that helped us recognize early on issues and trends many others are only now addressing. Now, we have a clear and robust appetite across all of these lines and can help you keep on top of emerging risks and claims trends.

In this issue, we also spotlight and celebrate some of our recent successes in the zone. You will also learn of organizational updates and more about our product solutions.

We look forward to our continued engagement – updating you with regular communications like The Southeast AIGConnection and – yes – getting together in person where and when it is appropriate to illustrate our commitment to you and strengthen our partnership.

Here’s to great days and we look forward to continuing to engage with you so we can provide solutions to your risks.

Best regards,
Southeast Zone President
North America General Insurance
Ahead of the Curve: AIG Excess Casualty Moving Forward with Stable, Bespoke Capacity
To learn more, visit www.aig.com/whyaig-excess-casualty or contact your local Excess Casualty underwriting manager:
National and Corporate Accounts: East
Muffadal Lokhandwala
National and Corporate Accounts: West
Ryan Morris
AIG is looking to the future with a robust appetite to grow lead umbrella and mid- and high-excess placements across a broad range of industries – with capacity easily integrated and coordinated across AIG’s U.S., London and Bermuda platforms.  
“With our experience in the excess casualty market, we have unmatched data and intelligence to draw from to help our clients keep on top of emerging risks and claim trends,” says Michael Kirchgessner, Head of North America Excess Casualty at AIG. “This deep intelligence gave us the foresight to make necessary portfolio adjustments early on, ahead of the curve of the market cycle. Those adjustments are behind us, and we are now in growth mode in all of our areas including lead umbrella, excess casualty etc.”
Excess Casualty has up to $75 million in total capacity available on an individual account basis – and market-leading risk control capabilities that enable us to really understand unique and complex exposures and craft bespoke solutions. “Our risk control expertise is also why clients can be confident we can write their risk today and adapt coverage as their operations evolve and expand,” Michael adds.
In today’s volatile and evolving litigation environment, AIG also stands out for its proven abilities to handle intricate and challenging excess casualty claims. “By adapting our approach as needed to the current environment and leveraging our knowledge of specific venues and jurisdictions, we can help achieve the best possible outcomes for clients,” Michael says.
While AIG is well known for handling the most complex excess casualty accounts, we also deliver the same deep claims expertise and experience to smaller companies and their brokers with fast and easy access to coverage through the online quoting and binding of policies in AIG e-Excess.
“At AIG Excess Casualty, we stand ready to support clients’ risk throughout the tower of excess casualty limits, whether that is a standard lead or excess policy or the need for creative structures or customized coverage solutions,” Michael notes.
Southeast Success Stories
Casualty Program Homes in on Client’s Values
In a true team effort across Underwriting, Risk Consulting and Distribution, AIG worked tirelessly to provide multiple options and a transition plan to this automotive client, if they were to move their program to AIG. Our Safety & Analytics Management team put together a comprehensive analytics presentation using the client's data and formed a plan to improve their risk, while our Excess Casualty team provided multiple options for attachment points at competitive prices to renew the client’s lead umbrella. Our Distribution team engaged closely with the broker and client to understand what the client valued most, emphasizing a lasting partnership between the client and AIG. An impressive presentation to the client underscoring our commitment and value-added capabilities edged out the competition, successfully earning AIG the client’s AIGRM® and Excess Casualty programs.       
Persistence Helps Move Property Program to AIG
AIG’s responsiveness and persistence on this healthcare account helped the client and broker understand our commitment to being a great partner. After identifying the client as a prospective partner via a call with the broker, we communicated to the client the benefits of moving its Retail Property program away from its incumbent carrier and over to AIG. While it was easy to compare our program with the incumbent’s due to similar terms and pricing, our ability to offer the same capacity with additional value-added services sealed the deal for the client and convinced them to move their Property program to AIG. 
Winning Back Client’s Excess Casualty Program
The client, an energy company, chose to move its excess casualty program back to AIG after careful coordination on our part. Having had a past relationship with this client, AIG’s team members who formerly worked on the account huddled together to share insights that helped prepare a formal quote addressing the client’s needs. Partnering with the broker to present AIG’s capabilities was also beneficial toward obtaining this win back for AIG. We were ultimately able to write the Excess Umbrella coverage for this client through a coordinated team effort. 
Clear, Face-to-Face Communication Results in Renewal
The financial lines renewal discussion for a large communications, media and technology company began early, when AIG foresaw a need to shift some terms, which can be a difficult message to deliver to the broker and client. Through a face-to-face meeting with the client, we were able to explain the need for changes due to the state of the current market. While the broker understandably opted to market the account, AIG was able to edge out the competition and renew the client’s PrivateEdge Plus Package (D&O, EPL, PTL) with the addition of new Crime coverage. AIG’s effective, transparent communication in the face of difficult messages helped the client make the decision to stay with AIG.
ERGs Celebrate Asian American and Pacific Islander (AAPI) Heritage Month
The AIG Asian Leadership Network Employee Resource Group (ERG) and Women & Allies ERG came together to host a panel conversation around what it means to be Asian American, called “#StopAsianHate: A Conversation on the Asian American Experience.” The panel featured a dynamic group of individuals with diverse backgrounds and vast amounts of experience from around the world, including both AIG employees and guests. The goal of the discussion was to provide insight and context on racial discrimination directed towards Asian Americans, both currently and historically, share anecdotal stories from peers and leaders and propose specific actionable items for participants to take away from the event as allies of the Asian American community. The panel hosts encouraged attendees to participate in an implicit bias test ahead of the event, which measures social attitudes and beliefs that people may be unwilling or unable to realize. Attendees could use the results of the test to help them better engage in the conversation. The result: an open forum where individuals were able to share their experiences with attendees and give them a better understanding of the challenges Asian Americans face.
Southeast Zone Organizational Appointments
Senior Vice President, Southeast Region Leader, AIGRM®

John Christopher has been appointed Senior Vice President, Southeast Region Leader, AIGRM®, reporting to Trevor Gallagher. In this role, John will be responsible for leading AIGRM’s product, service and people strategies in the Southeast. John will ensure team members are implementing best-in-class underwriting practices in line with product strategies, focusing on profitable growth and strengthening broker and client relationships across the territory. Having joined AIG in 2005, John has served in various casualty management positions, including Branch Underwriting Manager for AIGRM in Atlanta most recently. Prior to joining AIG, John spent a combined 15 years at Swiss Re and Munich Re where he held various facultative and alternative risk underwriting and management positions in Atlanta, New York and Boston. 
Senior Underwriter, Retail Property

Leigh has been named Senior Property Underwriter in the Southeast Zone and is enthusiastic to start her underwriting career with AIG. Confident that her brokering experience will bring a new perspective to the team, she spent more than six years as a Property broker and more than three years working in personal lines insurance.  
Senior Underwriter, Aerospace Workers' Compensation, Primary Casualty

Aaron graduated from the University of Georgia with a bachelor’s degree in Risk Management and Insurance. Before moving to AIG in the WC Aerospace division, he began his insurance career with AmTrust Financial Services. He worked there for almost 10 years with experience in claims, sales, and underwriting. 
AIG General Insurance Organizational Updates
Global Head of Multinational Financial Lines
Jeanmarie has been named Global Head of Multinational Financial Lines. In this role, she will lead the development and execution of AIG's multinational strategy for global financial lines. She also will be responsible for portfolio management and underwriting quality, as well as executing complex multinational programs across a range of products and geographies. For the past 12 years, Jeanmarie has been instrumental in defining AIG's underwriting strategies and product innovation for Professional Liability, as Head of Professional Liability for North America Financial Lines. Before that, she was Chief Underwriting Officer for Professional Liability and held other senior underwriting roles at Catlin Group and CNA.
Head of Underwriting, North America Retail Property
Mark Maritzen has been promoted Head of Underwriting for North America Retail Property. In this role, Mark will continue to drive the profitability of Retail Property’s risk management and middle market portfolios, delivering differentiated value to retail property brokers and their clients. He will also have expanded responsibility for all Zonal Retail Property Underwriting Executives moving forward. Mark has more than 20 years of experience in the insurance industry; before joining AIG in 2019, Mark held roles of increasing responsibility as an underwriter, reinsurer and broker at Sompo International, Tokio Marine Global, Guy Carpenter, Marsh and Gerling Insurance. 
Strategic Business Leader, AIGRM®
Trevor Gallagher has been named Strategic Business Leader for AIG Risk Management (AIGRM®). He will be responsible for AIGRM’s Specialty Portfolio, which comprises Transportation, Professional Employment Organizations, Construction and Closeouts/Structured Programs. Trevor will coordinate activities within actuarial, finance, underwriting and operations, and develop strategies to develop solutions. He has more than 21 years of experience with AIG.
Strategic Business Leader, AIGRM®
David Zelickman has been named Strategic Business Leader for AIG Risk Management (AIGRM). He will be responsible for AIGRM’s Core Portfolio, which consists of all other industry group and product designs not part of the Specialty Portfolio. David will lead AIGRM U.S. Field Operations to drive consistency in underwriting, service and market-facing activities across all zones. All Casualty zonal leaders will now report to David, with a matrix reporting relationship to Trevor Gallagher for Specialty Portfolio products. David, who has more than 30 years of experience, joined AIGRM in 2018 after a career at Chubb.
Head of Terrorism and Political Violence Risk
AIG has named Edward Atkin as Head of Terrorism and Political Violence Risk for our Global Center of Excellence (COE) Lloyd’s of London syndicate 1183 managed by Talbot Underwriting Ltd. Edward brings to the role 12 years of experience in this highly specialized market. Previously, he was Senior Class Underwriter for War and Terrorism on Syndicate 1183 and before that held other underwriting roles at Talbot. He and his team joined AIG through the 2018 acquisition of Talbot.
Head of LexPro
Julia has been named Head of LexPro, an appointment that marks Lexington's entry into wholesale-only distribution of management liability for small/medium -sized enterprises (SMEs). LexPro is an extension of Lexington's commitment to align resources, risk appetite and distribution strategies to meet the needs of the evolving excess and surplus lines market. Julia has more than 15 years of experience in underwriting excellence and client service. At LexPro, she leads a team of dedicated underwriters providing SME accounts with annual revenues below $150 million with products including employment practices liability, fiduciary and crime insurance through wholesale brokers. And prior to that was Vice President and U.S. Head of Commercial D&O at Validus Specialty and before that was Vice President in the Management Solutions Group at Zurich North America.
Wholesale Distribution Leader, North America General Insurance
Ella has been appointed as Wholesale Distribution Leader for North America General Insurance. In this new role, she will work closely with wholesale brokers to deliver differentiated value for AIG's Commercial Insurance business and partner with business unit leaders across Retail, Lexington, Glatfelter, AIG Programs and Captive Solutions. She will play an important role in strengthening relationships and maximizing AIG's franchise value to improve retention and drive growth. Ella joined AIG in 2020 as National Director of Business Development for Lexington Insurance. Previously, she held executive positions at Swiss Re Corporate Solutions as Senior Vice President overseeing distribution management and sales for Swiss Re's excess and surplus lines business.
Chief Operating Officer, General Insurance Claims
David has been appointed to the newly created role of Chief Operating Officer of General Insurance Claims, based in London. In this role, he is responsible for establishing a globally consistent strategy for delivering claims services and operations. He will oversee the claims performance and claims administration teams. David returned to AIG in 2020 as Chief Claims Officer, International General Insurance. He has more than 25 years' experience, including international claims roles at AXA XL and earlier in his career at AIG and Royal & Sun Alliance.
AIG has also made several appointments to its North America Financial Lines leadership, as part of new operating structure designed to enhance AIG's value to clients and broker partners.
Your AIG Team
Our local zones are the cornerstone of how we deliver our products and services to our brokers and clients. The Zone Presidents and their teams are here to assist you and welcome your inquiries. 
Please feel free to share this newsletter within your organization.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

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AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

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