July 2021
A Message from John Gambale, Northeast Zone President, North America General Insurance

Summer is finally here – and with it, many new opportunities to help you solve your insurance needs.

This issue of The Northeast AIGConnection highlights a product area where AIG work together to provide client solutions: Excess Casualty. This is a product where AIG has been a market leader.

As part of our experience and leadership, we have unmatched data and intelligence that helped us recognize early on issues and trends many others are only now addressing. Now, we have a clear and robust appetite across all of these lines and can help you keep on top of emerging risks and claims trends.

In this issue, we also spotlight and celebrate some of our recent successes in the zone. You will also learn of organizational updates and more about our product solutions.

We look forward to our continued engagement – updating you with regular communications like The Northeast AIGConnection and – yes – getting together in person where and when it is appropriate to illustrate our commitment to you and strengthen our partnership.

Here’s to great days and we look forward to continuing to engage with you so we can provide solutions to your risks.

Best regards,
Northeast Zone President
North America General Insurance
Ahead of the Curve: AIG Excess Casualty Moving Forward with Stable, Bespoke Capacity
To learn more, visit www.aig.com/whyaig-excess-casualty or contact your local Excess Casualty underwriting manager:
National and Corporate Accounts: East
Muffadal Lokhandwala
National and Corporate Accounts: West
Ryan Morris
AIG is looking to the future with a robust appetite to grow lead umbrella and mid- and high-excess placements across a broad range of industries – with capacity easily integrated and coordinated across AIG’s U.S., London and Bermuda platforms.  
“With our experience in the excess casualty market, we have unmatched data and intelligence to draw from to help our clients keep on top of emerging risks and claim trends,” says Michael Kirchgessner, Head of North America Excess Casualty at AIG. “This deep intelligence gave us the foresight to make necessary portfolio adjustments early on, ahead of the curve of the market cycle. Those adjustments are behind us, and we are now in growth mode in all of our areas including lead umbrella, excess casualty etc.”
Excess Casualty has up to $75 million in total capacity available on an individual account basis – and market-leading risk control capabilities that enable us to really understand unique and complex exposures and craft bespoke solutions. “Our risk control expertise is also why clients can be confident we can write their risk today and adapt coverage as their operations evolve and expand,” Michael adds.
In today’s volatile and evolving litigation environment, AIG also stands out for its proven abilities to handle intricate and challenging excess casualty claims. “By adapting our approach as needed to the current environment and leveraging our knowledge of specific venues and jurisdictions, we can help achieve the best possible outcomes for clients,” Michael says.
While AIG is well known for handling the most complex excess casualty accounts, we also deliver the same deep claims expertise and experience to smaller companies and their brokers with fast and easy access to coverage through the online quoting and binding of policies in AIG e-Excess.
“At AIG Excess Casualty, we stand ready to support clients’ risk throughout the tower of excess casualty limits, whether that is a standard lead or excess policy or the need for creative structures or customized coverage solutions,” Michael notes.
Northeast Success Stories
Stepping Up on Complex Private Non-Profit Risk
The opportunity to quote this energy client’s Private Non-Profit program was a direct result of a 2021 kick-off huddle with the broker partner. It turns out that the client was looking for new capacity on a midterm basis and the client’s circumstances were all but cookie-cutter. Our great relationship with the client’s longstanding broker and our confidence that we could find a solution that worked allowed us to deploy the capacity needed for this program. AIG was happy to step up to the plate; effective internal communication, speed to quote and our creative solution led to this success.
Coordinating Across the Globe on Excess Casualty 
AIG in the Northeast had been targeting this retail/wholesale client for years when we had the chance to quote its Umbrella and Property programs. Our U.S. Excess Casualty team coordinated closely with London and Bermuda counterparts to issue competitive quotes for the client’s domestic and foreign excess casualty programs as well as the property. The cherry on top was the ability to continue to build on our relationship with the client with the intention of obtaining another opportunity to compete on its primary program in the future.
Multinational Multi-line Solution for Growing Client
AIG has been this food and beverage company’s lead insurance partner for over five years. Our partnership began following the client’s massive acquisition of additional operations and facilities abroad, which required major construction. Last year, the client approached AIG with new opportunities related to expanding the capacity of two of its new facilities abroad. While the partnership to-date with this client on construction of facilities abroad has been mutually beneficial, the risks associated with construction abroad have recently changed and require a new approach and structure on new risks.  By partnering with AIG offices abroad and working closely with our Chief Underwriting Office, AIG was able to structure comparable OCIP programs underwritten by our AIG office abroad, utilizing WorldRisk® to cover U.S. travelers and expats, and roll the Builders Risk into the existing property placement quota share. The client, appreciative of our long-term partnership and our creativity in finding solutions, was impressed with our ability to coordinate coverage globally across our AIG offices and ensure that their program continued to remain seamless. 
AIG Awards Northeast Employee Resource Groups (ERGs) 
AIG’s annual Employee Resource Group (ERG) awards recognize our employees around the world who make a difference in the lives of their colleagues and elevate Diversity, Equity & Inclusion at AIG. In 2020, AIG’s more than 130 ERGs rallied around their colleagues, providing engaging virtual events that educated, brought comfort during the pandemic and provided a safe space for courageous conversations with people possessing similar values and interests. Ginger Schultz was awarded Outstanding Executive Sponsor of the Philadelphia & DC Women and Allies, which recognizes Ginger’s important contributions to the ERG. The Young Professionals ERG was awarded Outstanding ERG Achievement - Business Integration. This award recognizes the outstanding achievements and demonstrated results in 2020 related to promoting employee engagement and company business objectives. These ERG groups continue to foster a culture at AIG that values Diversity, Equity and Inclusion. 
Boston ERG Members Talk Financial Literacy 
The Young Professionals Financial Workshop hosted by the AIG Boston Young Professionals Employee Resource Group (ERG) gave members the opportunity to learn about personal finances. ERG members had the opportunity to learn about several financial topics that are on the minds of young professionals, such as savings goals, debt, student loans, budgeting, investing and retirement. A critical theme of the event was the importance of understanding these financial topics early in your career. Attendees were made aware of specific financial opportunities and employee benefits that are available to them, and had the opportunity to ask questions of financial advisors at the virtual event. In the end, one message was abundantly clear: getting a head start in financial planning early in your career is a valuable step that employees should take to be prepared for the future.
Spring Virtual Leadership Meetings
The Northeast Zone sprung into action this spring, conducting 33 key client meetings over a two-week period. The meetings encompassed AIG participation from numerous product lines senior leadership, Distribution, Multinational and Claims as well as valuable time contributed by GI leadership. Not only did these meetings allow us to obtain more in-depth understanding of our clients’ needs, but also further strengthened our relationships as we consistently aim to achieve a balanced trade with our trading partners and build trusted partnerships. We heard from attendees that they benefitted from the leadership meetings, as the feedback they provided post-meeting mentioned how they felt valued, gained insightful expertise on marketplace trends and recognized AIG’s resiliency. Through scheduled meetings and constant open communication, we are in touch with our clients in multiple ways. If you were not involved in the meetings for the spring, we want to provide you with the chance to speak in future leadership meeting opportunities. To our partners who participated in the spring meetings: Thank you, your feedback and participation help us make a better experience for our clients and ensure we are addressing your risk management and capacity needs. 
Northeast Zone Organizational Appointments
Global Head of Technical Underwriting, A&H

Michael Feighan recently rejoined AIG as A&H Global Head of Technical Underwriting. Michael has worked in the Accident & Health industry for 37 years, primarily in underwriting, but also in marketing and product development. Most recently, he was at Aspen Insurance as U.S. Head of Accident & Health. Previously, he managed Corporate U.S. A&H business at AIG and Cigna, and headed Underwriting worldwide at Chubb A&H. Additionally, he’s been on the broker side, representing corporate A&H clients at Johnson & Higgins and Seabury & Smith, both now part of Marsh & McLennan. 
Catastrophe Modeling Team Lead

Aditideepak Thuse  joined AIG in April 2021 as a Catastrophe Modeling Team Lead with a primary focus on developing Cat Risk Analytics for General Insurance underwriting and portfolio management.  Aditi received her Master’s in Computer Science from Washington State University. Prior to joining AIG, Aditi was a Software Developer .
Senior Underwriting Specialist, Excess Casualty

Chasity Bauldree recently joined the AIG Excess Casualty team as Senior Underwriting Specialist. Prior to joining AIG, Chasity worked at Philadelphia Insurance, Russell Bond Insurance Wholesalers, and CURE Auto Insurance. She received her Bachelor’s and Master’s Degrees from Rider University. 
Retail Property

Gwynne recently joined the Retail Property Team in Boston after relocating from Phoenix where she worked in Revenue Operations for a tech company. She graduated from Reed College in 2018 and recently completed a Business Essentials Certification with Harvard Business School Online. She looks forward to continuing to use her Operations experience in assisting the underwriting team as she gains a deeper understanding of Retail Property Insurance.
The Northeast Zone also had several staff promotions.
AIG General Insurance Organizational Updates
Global Head of Multinational Financial Lines
Jeanmarie has been named Global Head of Multinational Financial Lines. In this role, she will lead the development and execution of AIG's multinational strategy for global financial lines. She also will be responsible for portfolio management and underwriting quality, as well as executing complex multinational programs across a range of products and geographies. For the past 12 years, Jeanmarie has been instrumental in defining AIG's underwriting strategies and product innovation for Professional Liability, as Head of Professional Liability for North America Financial Lines. Before that, she was Chief Underwriting Officer for Professional Liability and held other senior underwriting roles at Catlin Group and CNA.
Head of Underwriting, North America Retail Property
Mark Maritzen has been promoted Head of Underwriting for North America Retail Property. In this role, Mark will continue to drive the profitability of Retail Property’s risk management and middle market portfolios, delivering differentiated value to retail property brokers and their clients. He will also have expanded responsibility for all Zonal Retail Property Underwriting Executives moving forward. Mark has more than 20 years of experience in the insurance industry; before joining AIG in 2019, Mark held roles of increasing responsibility as an underwriter, reinsurer and broker at Sompo International, Tokio Marine Global, Guy Carpenter, Marsh and Gerling Insurance. 
Strategic Business Leader, AIGRM®
Trevor Gallagher has been named Strategic Business Leader for AIG Risk Management (AIGRM®). He will be responsible for AIGRM’s Specialty Portfolio, which comprises Transportation, Professional Employment Organizations, Construction and Closeouts/Structured Programs. Trevor will coordinate activities within actuarial, finance, underwriting and operations, and develop strategies to develop solutions. He has more than 21 years of experience with AIG.
Strategic Business Leader, AIGRM®
David Zelickman has been named Strategic Business Leader for AIG Risk Management (AIGRM). He will be responsible for AIGRM’s Core Portfolio, which consists of all other industry group and product designs not part of the Specialty Portfolio. David will lead AIGRM U.S. Field Operations to drive consistency in underwriting, service and market-facing activities across all zones. All Casualty zonal leaders will now report to David, with a matrix reporting relationship to Trevor Gallagher for Specialty Portfolio products. David, who has more than 30 years of experience, joined AIGRM in 2018 after a career at Chubb.
Head of Terrorism and Political Violence Risk
AIG has named Edward Atkin as Head of Terrorism and Political Violence Risk for our Global Center of Excellence (COE) Lloyd’s of London syndicate 1183 managed by Talbot Underwriting Ltd. Edward brings to the role 12 years of experience in this highly specialized market. Previously, he was Senior Class Underwriter for War and Terrorism on Syndicate 1183 and before that held other underwriting roles at Talbot. He and his team joined AIG through the 2018 acquisition of Talbot.
Head of LexPro
Julia has been named Head of LexPro, an appointment that marks Lexington's entry into wholesale-only distribution of management liability for small/medium -sized enterprises (SMEs). LexPro is an extension of Lexington's commitment to align resources, risk appetite and distribution strategies to meet the needs of the evolving excess and surplus lines market. Julia has more than 15 years of experience in underwriting excellence and client service. At LexPro, she leads a team of dedicated underwriters providing SME accounts with annual revenues below $150 million with products including employment practices liability, fiduciary and crime insurance through wholesale brokers. And prior to that was Vice President and U.S. Head of Commercial D&O at Validus Specialty and before that was Vice President in the Management Solutions Group at Zurich North America.
Wholesale Distribution Leader, North America General Insurance
Ella has been appointed as Wholesale Distribution Leader for North America General Insurance. In this new role, she will work closely with wholesale brokers to deliver differentiated value for AIG's Commercial Insurance business and partner with business unit leaders across Retail, Lexington, Glatfelter, AIG Programs and Captive Solutions. She will play an important role in strengthening relationships and maximizing AIG's franchise value to improve retention and drive growth. Ella joined AIG in 2020 as National Director of Business Development for Lexington Insurance. Previously, she held executive positions at Swiss Re Corporate Solutions as Senior Vice President overseeing distribution management and sales for Swiss Re's excess and surplus lines business.
Chief Operating Officer, General Insurance Claims
David has been appointed to the newly created role of Chief Operating Officer of General Insurance Claims, based in London. In this role, he is responsible for establishing a globally consistent strategy for delivering claims services and operations. He will oversee the claims performance and claims administration teams. David returned to AIG in 2020 as Chief Claims Officer, International General Insurance. He has more than 25 years' experience, including international claims roles at AXA XL and earlier in his career at AIG and Royal & Sun Alliance.
AIG has also made several appointments to its North America Financial Lines leadership, as part of new operating structure designed to enhance AIG's value to clients and broker partners.
Your AIG Team
Our local zones are the cornerstone of how we deliver our products and services to our brokers and clients. The Zone Presidents and their teams are here to assist you and welcome your inquiries. 
Please feel free to share this newsletter within your organization.
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig  | Twitter: @AIGinsurance https://twitter.com/AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig.

AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

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