Agency Training Guide for Agents

Dear Valued Partner,

As we move back to more in-person activities, you can look forward to more trainings in-person in 2024.
Do look at the "In-Person Training" segment below to view the upcoming sessions and how to register for them.

While you are required by General Insurance Association of Singapore (GIA) to fulfill your Continuing Professional Development (CPD) hour requirement by 31 December 2024, do note that we typically do not have product trainings in the month of December. We strongly encourage you to plan your training schedule ahead and fulfill your CPD requirements as early as possible.
How to check your CPD hours in ARCM

Click here for a step-by-step guide on how to check your CPD hours records.

Do note that your log in ID is now your GIA number.
Example: A123456 (for individual agents) or C654321-001 (for nominees).

CPD hours are credited to you in ARCM within 5 working days from the training date.
Do note that only punctual and full attendance will be awarded the CPD hours.
Quick Guides on AIG's Systems

We have created quick guides to help you around using AIG's systems, such as myAIG portal and eWay.  
Click here to access the quick guides links.
Digital Trainings for Agents - Closed

We have launched a series of digital trainings to help our valued partners fulfill their CPD hour requirement.

Do note that the digital training platform has closed on 20th December 2023, 12pm to facilitate our year end renewal process.
In-Person Trainings for Agents

All in-person trainings will be available for registration via myAIG Portal.

Learn how to register with this guide.

Upcoming In-Person Training sessions to look out for in myAIG Portal:
Title of Training
Date and Time of Training
TBC
TBC
Upcoming Webex Training sessions to look out for:
Title of Training
Date and Time of Training
Nil
Nil
As mentioned in the first segment of the page, we do not have product trainings in the month of December.

Important Note: If you have attended the same subject before via Webex and you were awarded CPD hours for that session, you will not be credited the CPD hours for your second and subsequent attendance in the same calendar year.
Mode of Online Training

We currently use CISCO webex to facilitate our training sessions online. Prior to each training session, you will receive an email from Sender: AIG Agency Training messenger@webex.com.

You may wish to use Google Chrome as the recommended browser for Webex training. 

Click here for a step-by-step guide on how to use CISCO Webex.

Additional information to help your troubleshooting when using Webex can be found below.
  

Click on this link https://help.webex.com/contact, and scroll to the bottom and click the “Chat” button. 

Updated as of 26 December 2023
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